Stop Losing Customers to Problems You Never See Coming

ReputationShield™ uses AI to catch customer issues before they become negative reviews, lost revenue, or damaged reputation.

Most local businesses are bleeding customers and revenue to problems they don’t even know exist. Breakdowns in delivery that frustrate buyers but never get reported. Inconsistencies that confuse customers and drive them to competitors.

You can’t have eyes everywhere. But now you can.

The Hidden Costs of Business Blind Spots

93% of customers read online reviews before choosing a business. But most problems never surface until it's too late.

You're losing customers right now and don't even know it.

Here's what's happening in your business:

  • Customers are frustrated but you never hear it
    They rarely complain directly to you. Instead, they silently disappear and never return, or worse, they vent online with scathing reviews. Those negative posts can linger for months, damaging your reputation and discouraging dozens of potential customers before you even realise the problem exists.
  • Happy customers rarely leave reviews on their own.
    Your most satisfied customers finish their experience and move on, never thinking to share feedback. Unless you catch them at just the right moment, they stay silent. Without a system in place, those glowing reviews vanish, and your reputation doesn’t reflect the quality you actually deliver.
  • Hidden issues grow into costly, lasting problems.
    That rude staff member everyone quietly warns each other about. The confusing process that frustrates every third customer. The service gap that keeps loyal clients from returning. Left unaddressed, these problems don’t fade—they compound daily, draining revenue and making your business harder to trust.
  • Competitors soar while your reputation declines.
    Every negative review costs you an estimated 22 lost customers. Every missing positive review leaves you invisible next to competitors who stand out. Over time, these small losses add up, shrinking your customer base and allowing rival businesses to position themselves as the safer, smarter choice.

The traditional solutions don't work:

  • Hiring business analysts cost £500+ per day and will only show you problems after customers are already gone.
  • Waiting for problems to surface in reviews means the damage is already done.
  • Hoping customers will volunteer feedback rarely produces actionable insights.

There has to be a better way.

What if you could intercept every customer's experience while you still have time to influence it?

Introducing ReputationShield™ -
Our AI-Powered Customer Intelligence

ReputationShield™ automatically engages every customer after their experience, identifies whether they're happy or frustrated, and responds accordingly. It guides satisfied customers to share positive reviews while giving unhappy customers a private channel to voice concerns back to you before they go public.

What if you could intercept every customer's experience while you still have time to influence it?

How ReputationShield™ Works

  • Step 01

    AI Initiates Contact

    Reaches out to every customer automatically with a friendly, personalised message that references their recent experience with your business.

  • Step 02

    Satisfaction Assessment

    Asks a simple question to gauge their satisfaction level, determining whether they had a positive or negative experience.

  • Step 03

    Intelligent Response Path

    The response and feedback is analysed and routes its response accordingly

  • Step 03-B

    Happy Customers
    (4-5 Star Experiences)

    • Switches to “review collection” mode
    • Guides customers to leave a positive review on Google
    • Provides direct links for easy review submission
    • Crafts personalised responses to published reviews
  • Step 03-B

    Unhappy Customers
    (1-3 Star Experiences)

    • Enters “intelligence gathering” mode
    • Asks probing questions to understand root causes
    • Provides empathetic responses and resolution offers
    • Immediately alerts management for rapid service recovery
  • Step 04

    Business Intelligence

    Every interaction is analysed and compiled into an actionable report showing you exactly what’s working, what’s broken, and what needs immediate attention.

Turn Customer Feedback Into Business Growth

  • Protect Your Online Reputation

    Stop negative reviews before they happen. Our AI intercepts unhappy customers and gives you a chance to resolve issues privately before they damage your public reputation.

  • Boost Google Reviews Automatically

    Systematically guide your happiest customers to leave reviews at the moment of peak satisfaction. Most businesses never ask for reviews consistently. We make it automatic.

  • Uncover Hidden Problems

    Discover the service gaps, process breakdowns, and staff issues that are costing you customers. Get the same intelligence that business analysts charge £500+ per day to find.

  • Improve Customer Retention

    When customers feel heard and their problems get resolved quickly, they become loyal advocates instead of lost revenue. 95% of unhappy customers return if their issue is resolved quickly.

  • Get Actionable Intelligence

    Know exactly which team members create positive experiences and which ones need coaching. Identify bottlenecks, confusion points, and opportunities for improvement.

  • Save Time and Money

    No need to hire expensive analysts or additional staff. The AI handles all customer outreach, feedback collection, and initial problem resolution automatically.

Key Features

  • Automated Customer Outreach

    Contact every customer via SMS with personalised messages referencing their specific experience.

  • Intelligent Conversation Flow

    Dynamic responses based on customer satisfaction levels, with different paths for happy and unhappy customers.

  • ReputationShield™ Technology

    Captures feedback through QR codes, NFC tags, and web forms, routing positive experiences to public reviews and negative experiences to private resolution.

  • Real-Time Management Alerts

    Immediate notifications when problems are detected, with detailed context for rapid response.

  • Comprehensive Reporting

    Regular intelligence reports highlighting trends, problem areas, and improvement opportunities.

  • Review Response Management

    AI crafts personalised responses to positive reviews, acknowledging specific details to enhance customer connection.

Real Results From Real Businesses

  • Automotive Dealership

    • Identified finance department was creating negative experiences while sales team excelled
    • Discovered front-line staff knowledge gaps causing customer frustration
    • Prevented multiple negative reviews from going public
    • Increased positive Google reviews by 300% in first month

  • Service Business

    • Uncovered 5-hour wait times that customers never complained about directly
    • Identified specific staff members mentioned in positive vs. negative feedback
    • Resolved service delivery confusion that was costing repeat business
    • Turned potential 1-star experiences into 5-star customer advocates

Real Customer Conversations

See ReputationShield™ In Action

  • Example 1: Happy Customer

    Result: Positive Google review posted within hours.

  • Example 2: Unhappy Customer

    Result: Management immediately notified, finance department issue identified and addressed, customer feels heard and valued.

The ReputationShield™ In-Person Interface

For in-person feedback collection, customers scan a QR code or tap an NFC tag that leads to our ReputationShield™ interface:

  • Positive Experience Path:

    • Customer rates experience 4-5 stars
    • Directed to leave public Google review
    • Process completed in under 30 seconds

  • Negative Experience Path:

    • Customer rates experience 1-3 stars
    • Presented with private feedback form
    • Feedback sent directly to management for immediate action
    • Option still provided to leave public review if desired

Frequently Asked Questions

Most tools only ask for reviews or respond after negative reviews are already posted. Reputation Shield proactively identifies unhappy customers before they leave negative reviews and gives you a chance to resolve issues privately. It’s intelligence gathering, not just review collection.

The AI uses natural, conversational language and focuses on understanding their experience rather than pushing for reviews. Customers appreciate being heard, and the conversations feel like genuine customer service follow-up.

Our system maintains full compliance by always providing customers the option to leave public reviews if they choose. However, 95% of customers who feel heard and see their issues addressed don’t feel the need to leave negative public feedback.

You’ll start receiving customer feedback within 24-48 hours. Positive reviews typically begin appearing within the first week. Most businesses see measurable ROI within 30 days.

Reputation Shield works for any business that serves customers and values continuous improvement. We’ve seen success across automotive, healthcare, home services, retail, restaurants, and professional services.

The AI is programmed with appropriate follow-up sequences. If there’s no response, it will try once more with a different approach, then stop to avoid being intrusive.

Yes, we customise the AI’s tone, language (inc US English), and conversation flow to match your brand voice and business type during the setup process.

The AI handles all initial customer outreach and feedback collection automatically. Your staff only gets involved when there’s a specific issue that needs resolution, and they receive detailed context about the situation.

Yes, we use enterprise-grade security measures and comply with all data protection regulations. Customer information is encrypted and stored securely.

You will receive regular intelligence reports showing customer satisfaction trends, specific feedback themes, staff performance insights, operational blind spots, and recommendations for improvement.

See Results In Days, Not Months

  • Day 1

    System Setup

    Complete system configuration and integration with your existing customer database. Ready to deploy immediately.

  • 24-48 Hours

    First Feedback

    Begin receiving customer feedback and intelligence within the first day or two of implementation.

  • Week 1

    First Reviews

    Start seeing positive reviews appear on your Google Business Profile as satisfied customers respond to AI prompts.

  • Week 2

    Intelligence Reports

    Receive your first comprehensive intelligence report highlighting strengths and areas for improvement.

  • 30 Days

    Measurable ROI

    Most businesses see return on investment within 30 days through increased reviews, improved ratings, and enhanced customer retention.

Don't Let Another Customer Slip Away

  • How many customers have you lost to problems you never knew existed?

  • How much revenue are you bleeding to issues that could be prevented?

  • How many potential advocates for your business have turned into silent critics because their concerns were never addressed?

  • Every day you wait is another day of:

    • Lost customers who disappear without explanation
    • Missed opportunities for positive reviews
    • Problems growing bigger in the shadows
    • Competitors gaining ground while your reputation suffers

  • ReputationShield™ gives you the intelligence and tools to:

    • Catch problems before they cost you customers
    • Turn satisfied customers into vocal advocates
    • Build an unshakeable online reputation
    • Transform feedback into business growth

The solution is ready. The question is: are you ready to protect your business?

Book a Demo

No setup fees. No long-term contracts. See results in days, not months.

The Real Cost of Managing Customer Feedback

What would it actually cost to have an employee handle what Reputation Shield does automatically?

 

Most business owners don’t realise the hidden costs of manual customer feedback management. Let’s break down the numbers.

 

Manual Employee Approach vs. Reputation Shield

 

Daily Requirements if you hired someone to do this manually:

  • Contact every customer after their experience.
  • Assess their satisfaction level through conversation.
  • Guide happy customers to leave reviews.
  • Handle unhappy customers and gather detailed feedback.
  • Compile daily reports for management.
  • Respond to online reviews.

Time Required: 1 hour per working day minimum (for small to medium customer volumes)

  • What is Lorem Ipsum?

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

  • What is Lorem Ipsum?

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

  • What is Lorem Ipsum?

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

ReputationShield™

Our most popular plan for small teams

£250

p/m

Feature

Lorem ipsum dolor emit...

  • Training costs: Teaching someone your business, products, and customer service standards

  • Inconsistency: Human error, mood variations, and subjective responses

  • Coverage gaps: Sick days, holidays, and personal time off

  • Management time: Supervising, reviewing work, and providing feedback

  • Technology costs: Phone bills, software subscriptions, and equipment

  • Scaling limitations: More customers = more hours = exponentially higher costs

  • 24/7 availability: Never misses a customer, never takes time off

  • Consistent quality: Same professional approach every time

  • Instant scalability: Handles 10 customers or 1,000 customers for the same price

  • No management required: Fully automated with intelligent reporting

  • All technology included: SMS, AI, reporting platform, and support

Book a demo